Privacy Policy

1. Privacy Notice and Legal Framework

This policy applies to personal data processed by Bint Saeed through this website, associated customer journeys, and operational communications. It is designed to align with UAE Federal Decree-Law No. 45 of 2021 and GDPR principles where applicable.

2. Information We Collect

We collect information you provide directly and limited technical data collected automatically.

Personal and order data

• Name, email, phone number, shipping and billing details.
• Order details, product preferences, and support communications.
• Personalisation inputs where provided for order fulfilment.

Technical and usage data

• IP-derived location signals, browser, device type, and session-level navigation behavior.
• Cookie and consent preferences used for compliance and website functionality.

3. How We Use Personal Data

• Process, fulfil, and support customer orders and product enquiries.
• Provide customer care, transactional communications, and service notices.
• Improve website usability, security, and performance.
• Operate analytics programs only where consent is granted.
• Comply with legal, tax, and fraud-prevention obligations.

4. Legal Basis for Processing

Where relevant under GDPR, processing may rely on:

• Consent, including optional cookie/analytics consent.
• Contract performance, including order processing and delivery.
• Legal obligations, including accounting and compliance records.
• Legitimate interests, including fraud prevention and site security.

Where processing is based on consent, you may withdraw consent at any time.

5. Sharing and Disclosure

We do not sell personal data. We may share data only where necessary, including with:

• Payment providers, logistics partners, and essential service vendors.
• Professional advisers or authorities where required by law.
• Service providers acting under contractual confidentiality and security obligations.

6. Third-Party Services and Processors

We use selected third-party providers to run commerce, communications, infrastructure, and analytics functions. Depending on configuration, this may include payment processing, hosting/CDN, operational email, and optional analytics/behavior tools.

• Analytics services (environment-based): Google Analytics 4
• Payment processing: Card/payment data is processed by secure payment providers (including Stripe), not stored in full by Bint Saeed.

7. Security and Organisational Controls

We implement technical and organisational safeguards appropriate to the nature of data we process, including access controls, secure transport, and operational controls for data handling.

8. Your Privacy Rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing.

• You may manage non-essential cookie consent through site controls.
• Identity verification may be required before actioning certain rights requests.
• We respond within applicable legal timelines.

9. Cookies and Tracking

We use essential cookies for website operation and optional cookies for analytics/behavior insights only after consent. For full details, please review our Cookie Policy.

10. Data Retention

We retain personal data only as long as necessary for fulfilment, compliance, security, and record keeping. Certain commerce records may be retained in line with UAE legal/business requirements.

11. International Transfers

Where personal data is processed across jurisdictions, we apply appropriate safeguards and contractual controls consistent with applicable UAE and GDPR transfer expectations.

12. Complaints and Supervisory Authorities

You may lodge a complaint with a competent supervisory authority in your jurisdiction, including UAE authorities where applicable.

13. Contact and Policy Updates

We may revise this Privacy Policy periodically. Updated versions become effective when published on this page.

Bint Saeed
Privacy and Legal Inquiries: legal@bintsaeed.com
General Inquiries: contact@bintsaeed.com

Legal drafting note: this policy should be reviewed by qualified counsel before formal legal reliance in new jurisdictions or campaign-specific processing.